Refund policy
Distance selling regulations and refund policy. (link to EU regulations)
You have the right to return goods for full refund of your purchase price of the goods, within 14 days from receipt without providing any reason, goods must be saleable, in the same condition as supplied to you and within any manufacturer's packaging supplied to you with the goods.
The exception to the right to return goods is for ANY goods which have been fitted or trial fitted to a vehicle (customers often expect to buy an electrical item to fit to their car to see if it cures their problem - then to return it if there was no cure - this is not acceptable) or if any seal is broken which may NOT be returned unless the goods are faulty.
Any refund due will be made within 7 days of return, goods must be returned at your own expense & risk in carriage, carriage is to be arranged by yourself.
If you wish to return any goods you must obtain a returns number by calling 01785 282882 or emailing us at sales@ecas.co.uk, which will be valid for 14 days from issue. It is vital that your post code is included with your request.
The returns number should be quoted on all correspondence relating to the return. A returns address will be provided with the returns number.
Please ensure that you obtain a certificate of posting (provided free) from the Post Office.
Product must be complete, including packaging in the same condition as supplied.
Incomplete or defaced goods will not be accepted for return.